HUMAN CAPITAL DIVISION
Posisi :Contact Center
Area :Jakarta Raya
Dibuka :14 Juni 2014
Ditutup:28 Juni 2014
Requirements :
·Male/Female, good looking, max. 30 year
·Education D3/S1 from any major with experiences in services area
·Dynamic, Energyc, Tidy, Polite, Humble, Cheer Up
·Customer Orientation
·Computer Literate (Ms. Office) & Good typing Skill (Min. 100 character per minutes)
·Good Articulation Of Voice (Clearly speaking)
·English (or other foreign language) is a must
·Good interpersonal & communications skills
·Discipline & Willing to follow shifting working hour including but not limited for Religion Holiday
Responsibilities :
·Identify and handle customer inquiries completely and accurately
·Resolve customer complaints and problems to the satisfaction of customer
·Use customer service skills to optimize the opportunity of each customer contact
·Educate customer about company products and services and direct them toward available resources for self-help
·Complete necessary documentation to manage customer complaints, issues and solutions
·Schedule, assign or act on any required follow up in accordance with Contact Center guidelines
·Enter customer data and other relevant information into Contact Center database or other data as required
·Use technology tools as directed and within established guidelines
·Participate in individual and team trainings and meetings to ensure knowledge up-to-date
·Adhere to work schedule as planned
Procedure :
Written application and CV to the mail sent to :
media.talent@jne.co.id
and CC to :
dwi.sariwati@jne.co.id
shenta@jne.co.id