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JNE : Contact Centre

PT. Jalur Nugraha Ekakurir (JNE)
Talent Acquisition Departemen membuka kesempatan bagi para Alumni dari Universitas/Instansi yang terkait dengan program kerjasama Talent Recruitment dengan PT. Jalur Nugraha Ekakurir (JNE) ini untuk mengikuti Fit dan Profer Test posisi tersebut.

Selanjutnya bagi para Alumni mahasiswa/i Universitas/Instansi Ibu yang berminat untuk mengikuti seleksi ini, berikut Informasi detail terkait dengan kualifikasi atas posisi tersebut :

Posisi :Contact Centre
Area   :Jakarta Raya
Dibuka :11 Desember 2013
Ditutup:18 Desember 2013

Requirements :
.Male/Female
.Age max 30 years old
.SLTA with experience min 3 years or D3/S1 any major with experiences min 1 year in call center/Walk In/Correspondence & Social Media/Telemarketing/Tele Survey/Sales/Sales Promotion/Operator Telephone/Receptionist/Flight Attendant/Sales Counter
.Have a personality Dynamic, energetic, Tidy, Polite, Humble, cheer Up
.Customer Orientation
.Computer Literate (Ms. Office)
.Good Typing skill (Min. 100 character per minutes)
.Good articulation Of Voice (Clearly speaking) preferable good command in English
.Good interpersonal & communications skills

Discipline
Willing to Follow shifting working hour including but not limited for religion holiday

Responsibilities :
·Identify and handle customer inquiries completely and accurately
·Resolve customer complaints and problems to the satisfaction of customer
·Use customer service skills to optimize the opportunity of each customer contact
·Educate customer about company products and services and direct them toward available resources for self-help
·Complete necessary documentation to manage customer complaints, issues and solutions
·Schedule, assign or act on any required follow up in accordance with Contact Center guidelines
·Enter customer data and other relevant information into Contact Center database or other data as required
·Use technology tools as directed and within established guidelines
·Participate in Individual and team trainings and meetings to ensure knowledge up-to-date
·Adhere to work schedule as planned

Procedure :
Written application and CV to the mail sent to : media.talent@jne.co.id
and CC to :
agia.iw@jne.co.id
indah.perjuangan@jne.co.id
recruitment.exspress@jne.co.id

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